How We Work?
We help our customers maintain cleanliness at work, in offices, institutions or factories.
Initial Consultation
We schedule a meeting with the client to understand their cleaning needs, preferences, and any specific requirements or concerns. This can be done in person or via a virtual platform.
Site Inspection
We visit the client's location to assess the size, layout, and condition of the space. This helps us determine the scope of work and identify any special equipment or supplies that might be needed.
Customized Cleaning Plan
Based on our findings and the client's input, we create a tailored cleaning plan that outlines the services we'll provide, the frequency, and any special instructions.
Quotation and Contract
We provide the client with a detailed quotation that breaks down the costs. Once agreed upon, we draft a contract that outlines the terms of service, payment details, and other pertinent information.
Schedule and Timeline
We coordinate with the client to set a cleaning schedule that suits their needs, be it daily, weekly, or monthly. We also provide an estimated timeline for each cleaning session.
Introduce the Cleaning Team
Whenever possible, we introduce the client to the cleaning team that will be servicing their location. This helps build trust and rapport.
Training and Special Instructions
We ensure that our cleaning team is trained specifically for the client's location, especially if there are unique requirements or equipment. We also share any special instructions or preferences the client has mentioned.
Supply and Equipment Setup
Based on the cleaning plan, we ensure that the necessary cleaning supplies and equipment are ready and in good working condition. If the client has specific product preferences (e.g., eco-friendly products), we make sure to stock them.
Maintaining Contact with Customers During Orders
In the modern business landscape, the process of fulfilling an order doesn't just end with a click of a button. It's a journey, and maintaining contact with customers throughout this journey is crucial. Effective communication during the order process can enhance the customer experience, build trust, and foster loyalty.
Szymon Dybula
– Customer service
Latest News
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Customer satisfaction
Surveys: Periodic surveys, such as Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT), can gauge the overall sentiment of customers.
Feedback Forms: Post-purchase or post-service feedback forms can capture immediate reactions and suggestions.
Focus Groups: Organizing focus groups can provide in-depth insights into specific products, services, or features. concern.
Reliability
CUSTOMERS RATE POSITIVELY
Flexibility
CUSTOMERS RATE POSITIVELY
Responsiveness
CUSTOMERS RATE POSITIVELY
Cost-effectiveness:
CUSTOMERS RATE POSITIVELY
Things to consider
Vetting Process: Ensure that the cleaning company is reputable, has good reviews, and can provide references.
Communication: Establish clear communication channels for feedback, concerns, or changes in service requirements.
Security: If the cleaning service will be accessing sensitive areas, ensure they conduct background checks on their employees and have protocols in place to maintain security.
Your work is enough!
Outsource Cleaning: Benefits and Considerations
Outsourcing cleaning services has become a popular trend for businesses and homeowners alike. It’s not just about keeping a space tidy; it’s about efficiency, expertise, and freeing up time and resources. Here’s a deeper dive into why outsourcing cleaning can be a game-changer:
ComplexCleaning.eu
Rzeszów, 35-074
al. Piłsudskiego 17/4
contact@ComplexCleaning.eu
0048 698 096 227
